APJB Vol.1 No.2 The Effects of Perceived Uncertainty on Service Satisf…
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작성자 : 관리자 날짜 : 작성일10-12-30 00:00 조회 : 4,397회첨부파일
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The Asia-Pacific Journal of Business Vol.1 No.2
The Effects of Perceived Uncertainty on Service Satisfaction in the Chinese Commercial Banking Industry: Focus on Service Quality and Relationship Quality
Zhao Na, Jong Seop Shim
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