APJB Vol.1 No.2 The Effects of Perceived Uncertainty on Service Satisf…
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The Effects of Perceived Uncertainty on Service Satisfaction in the Chinese Commercial Banking Industry.pdf
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The Asia-Pacific Journal of Business Vol.1 No.2
The Effects of Perceived Uncertainty on Service Satisfaction in the Chinese Commercial Banking Industry: Focus on Service Quality and Relationship Quality
Zhao Na, Jong Seop Shim
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